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Verrin

Refund investigation for Shopify

Investigatesuspicious refundsbefore you pay.

See the order history, refund patterns, evidence and risk signals behind each claim — then make the decision yourself.

View pricing See how Verrin works

The problem

A refund request rarelytells the whole story.

A claim alone may not show previous refunds, account history, delivery evidence or repeat claim patterns.

Review that context before deciding what happens next.

  • 01

    Context in separate places

    Order details, previous refunds and evidence may need separate review.

  • 02

    Repeat claims take time to spot

    Compare previous claims to see repeated activity over time.

  • 03

    Keep a record of the review

    Record what was reviewed and why the decision was made.

How Verrin works

Investigate the claim,not just the refund.

Investigation · RC-20931Demo data

  1. Claim

    Item not received · Order #4821 · £184.00

  2. Order + history

  3. Risk signals

  4. Evidence

  5. Reviewer decision

  1. 01

    Refund claim enters review

    A suspicious refund request is opened for investigation.

  2. 02

    Verrin assembles the context

    The order, previous refunds, account context and relevant history are brought together.

  3. 03

    Risk signals are explained

    Verrin calculates a risk score and shows the individual signals that contributed to it.

  4. 04

    Evidence is reviewed

    Supporting evidence, reviewer notes and investigation events stay together in the timeline.

  5. 05

    The merchant decides

    The reviewer records the outcome and reasoning. Verrin does not automatically approve, reject or issue the refund.

Explainable risk

See what movedthe score.

Review each contributing signal and its context. The score supports human review; it does not determine the refund outcome.

The score supports review. The merchant decides whether to issue a refund.

Risk score · example

Illustrative

68 / 100

  • Repeat refund activity

    4 refund claims in the last 90 days

    +25

  • Recent account

    Customer account created 11 days before order

    +18

  • Claim pattern

    Same claim reason as 2 previous requests

    +15

  • Order context

    High-value order, delivered with carrier scan

    +10

Investigation workspace

Everything relevant to the claim. In one place.

Investigation · RC-20931Demo data

Refund claim

Item not received

£184.00

Order #4821 · 3 items · Delivered 6 days ago

Customer context

Orders
7
Refunds
4
Account age
11d

Risk signals

68 / 100
  • Repeat refund activity+25
  • Recent account+18
  • Claim pattern+15
  • Order context+10

Investigation timeline

  1. 09:12

    Refund claim received · Item not received

  2. 09:13

    Signals computed · score 68

  3. 10:40

    Carrier scan uploaded · malware scan clean

  4. 11:02

    Reviewer note: delivery photo shows front door

  5. 11:20

    Decision recorded by reviewer

Reviewer decision

The merchant records the decision and reasoning in the audit trail.

Order and refund history

Review the order and previous refunds alongside the current claim.

Evidence and notes

Keep evidence, reviewer notes and events with the investigation.

Investigation timeline

See what was reviewed and when the decision was recorded.

Repeat claimant analytics

Patterns across claims, not just one.

A single refund request may look ordinary. Previous claims can provide context that the current request does not.

Refund claim volume · 12 months

Demo data

Bars: claims per month · Line: refund value trend

Repeat claimant activity

Demo data

4 claims

Same customer, 90 days, across 3 orders. Repeat activity is context for review, not proof of fraud.

Claim type distribution

Demo data
  • Not received41%
  • Damaged27%
  • Not as described19%
  • Other13%

All figures shown are demonstration data and do not describe any real merchant.

Product videos

See a refund investigation.

Coming soon

Investigating a suspicious refund

Review a claim’s history, risk signals and evidence before recording a decision.

Coming soon

Finding repeat refund patterns

Compare a new claim with previous refund activity.

Coming soon

Building an investigation trail

Keep evidence, reviewer notes and decisions in the investigation timeline.

Security

Sensitive evidencestays protected.

Read about security & privacy

  • Private evidence storage

    Uploaded evidence is stored privately and access-controlled.

  • Malware scanning

    New evidence uploads are malware-scanned before use.

  • Tenant isolation

    Merchant data is logically isolated between stores.

  • Merchant makes the decision

    Verrin does not automatically issue, approve or reject refunds.

  • Investigation record

    Keep investigation activity and recorded decisions in a timeline.

  • Questions about evidence storage or data access? Contact Verrin.

Shopify workflows

Refund investigationsinside Shopify Admin.

Review claims, order history, evidence and risk signals in Verrin’s embedded Shopify application.
  • Embedded Shopify experience
  • Shopify order and refund context
  • Merchant-controlled access
  • Shopify-native billing
  • Historical order access when explicitly granted

Pricing

Plans for refund investigation.

Currency

Starter

Order history, risk scores and investigation timelines.

$7.00

USD / month

14-day trial

  • Explainable risk scores
  • Order and refund history
  • Investigation timelines
  • Refund audit dashboard
View pricing

Growth

Exports, rules & analytics

Exports, custom risk rules and repeat-claim analytics.

$15.00

USD / month

14-day trial

  • Everything in Starter
  • PDF and CSV exports
  • Custom risk rules
  • Repeat claimant analytics
View pricing

Scale

Team roles, extended audit history and priority support.

$29.00

USD / month

14-day trial

  • Everything in Growth
  • Advanced team roles
  • Extended audit history
  • Priority support
View pricing

Billing and subscription management are handled through Shopify.

Base prices are USD. Shopify confirms the final charge.

FAQ

Refund investigation questions.

All questions

What is Verrin?

Verrin is a Shopify refund investigation application. Review order history, previous refunds, evidence and risk signals in one workspace.

Does Verrin automatically reject refunds?

No. Verrin supports the investigation process. The merchant remains responsible for the final refund decision.

Does Verrin issue refunds?

No. Verrin does not automatically approve, reject or issue refunds.

What does the risk score mean?

The score summarises investigation signals. Verrin shows the contributing signals and context; the score does not decide the refund outcome.

Can Verrin review older orders?

Yes, when the merchant grants the relevant Shopify permission.

Is uploaded evidence scanned?

Yes. New evidence uploads are malware-scanned before use.

Does Verrin work inside Shopify?

Yes. Verrin is designed as an embedded Shopify application.

Can I change plans?

Yes. Available plans can be changed through Shopify’s billing flow, subject to applicable plan rules.

Give every suspicious refunda proper investigation.

Review the history, evidence and risk signals before deciding what happens next.

View pricing View the investigation workspace